Privacy Policy

1. Who We Are

This Privacy Policy describes how Elite Spin (“we”, “us”, “our”) collects, processes and stores personal data in connection with your use of our website and casino services. We act as the data controller for personal information provided directly to us. If you have any privacy-related queries, contact us at [email protected].

2. Data We Collect

We collect personal data in the following categories:

• Registration data: full name, date of birth, email address, residential address, phone number and nationality
• Identity verification data: copies of government-issued ID, proof-of-address documents and payment method verification materials
• Financial data: deposit and withdrawal history, payment method details (tokenised — we do not store full card numbers)
• Transactional data: game history, bet history, session timestamps and wagering records
• Technical data: IP address, device type, browser type, operating system, referral source and cookie identifiers
• Communications data: support chat logs, email correspondence and feedback submitted to us

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: to operate your account, process deposits and withdrawals and provide the gaming service
• Legal obligation: to comply with AML, KYC and responsible-gambling regulations applicable to licensed operators
• Legitimate interest: to prevent fraud, detect security threats and improve our platform
• Consent: for marketing communications and optional cookies; you may withdraw consent at any time

4. How We Use Your Data

Your data is used to: verify your identity and age; operate and personalise your account; process payments; detect and prevent fraud and money laundering; comply with regulatory reporting requirements; provide customer support; send you transactional notifications (account activity, withdrawal confirmations); and, where you have opted in, send promotional communications about offers and tournaments.

5. Cookies

We use cookies and similar tracking technologies on our website. Cookies fall into the following categories:

• Strictly necessary: session management, login state and security tokens. These cannot be disabled.
• Functional: remembering your language preference, currency selection and game history. Can be disabled via cookie settings, but may impair functionality.
• Analytics: anonymous traffic analysis (page views, bounce rate, session length) via tools such as Google Analytics. Can be disabled.
• Marketing: tracking affiliate referrals and conversion events for our advertising partners. Can be opted out of via cookie settings.

You can manage cookie preferences via the Cookie Settings link in the footer, or through your browser settings. Note that disabling strictly necessary cookies will prevent the site from functioning.

6. Data Sharing

We do not sell your personal data. We share data only in the following circumstances:

• Service providers: payment processors, KYC verification partners, hosting providers and game software suppliers — under strict data-processing agreements
• Regulatory bodies: as required by applicable law, including AML regulatory reporting
• Fraud prevention: shared with fraud-prevention databases operated under legitimate interest
• Legal requests: court orders, law enforcement requests or other legally compelling disclosures

7. International Data Transfers

Some of our service providers operate outside the European Economic Area. Where data is transferred internationally, we apply appropriate safeguards such as Standard Contractual Clauses approved by the relevant data-protection authority. You can request details of these safeguards by contacting us.

8. Data Retention

We retain account and transactional data for a minimum of 5 years after account closure to comply with AML and audit obligations. Identity verification documents are retained for the period specified by the applicable regulatory framework. Technical and analytics data is retained for up to 24 months. You may request earlier deletion of non-legally-mandated data — see Section 10.

9. Security

We employ industry-standard security measures to protect your data, including: 256-bit SSL/TLS encryption for all data in transit; encrypted storage of sensitive data at rest; tokenisation of payment card data (full card numbers are never stored on our servers); two-factor authentication available on all accounts; regular penetration testing and security audits; and access controls restricting internal staff access to personal data on a need-to-know basis.

10. Your Rights

Depending on your jurisdiction, you may have some or all of the following rights regarding your personal data:

• Access: request a copy of all personal data we hold about you
• Rectification: request correction of inaccurate data
• Erasure: request deletion of data we are not legally required to retain
• Restriction: request that we pause processing of your data in certain circumstances
• Portability: receive your data in a structured, machine-readable format
• Object: object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: withdraw consent for consent-based processing (e.g. marketing emails) at any time

To exercise any of these rights, email [email protected] with “Data Rights Request” in the subject line. We will respond within 30 days.

11. Third-Party Links

Our website may contain links to third-party sites (game providers, responsible-gambling resources, payment processors). This Privacy Policy applies only to Elite Spin. We encourage you to read the privacy policies of any third-party services you use.

12. Children

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from under-18s. If we become aware that a minor has registered, the account will be closed and any deposits refunded immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Significant changes will be communicated by email. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised policy.

14. Contact

For all privacy-related queries or to exercise your data rights, contact us at: [email protected]. We aim to respond within 5 business days.