Help Centre

Answers to your questions — 24/7 live chat and email support ready when you need us.

Contact Elite Spin Support

Our support team is available around the clock, every day of the year. For most questions, live chat connects you to a real agent within a few minutes. Complex queries involving documents or account reviews are better handled by email, where our team has more time to investigate thoroughly.

Live Chat: Available 24/7 via the chat icon at the bottom right of every page. Response time: typically under 5 minutes.
Email: [email protected] — we aim to respond within 4 hours on business days, 8 hours on weekends.

Common Topics

Account Registration

Registration takes less than two minutes. Click “Sign Up”, enter your email, create a password and fill in the required personal details. You must be 18 or older to register. We verify your age and identity as part of the KYC process before your first withdrawal.

Forgotten Password

Click “Login” then “Forgot Password?”. Enter your registered email and we’ll send a reset link within 2 minutes. Check your spam folder if it doesn’t arrive. If you no longer have access to your registered email, contact live chat for account recovery.

Bonus Questions

Your active bonus, wagering progress and remaining validity are shown in Account > Bonuses. If a bonus hasn’t appeared after a qualifying deposit, contact live chat with your deposit reference and we’ll resolve it immediately.

Technical Help

Games Not Loading

Most loading issues are caused by browser cache or outdated data. Try these steps in order:

Hard-refresh the page (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac)
Clear your browser cookies and cache, then reload
Try a different browser (Chrome, Firefox, Safari)
Disable any VPN or proxy — some VPN exit nodes are blocked by game providers
Check that JavaScript is enabled in your browser settings

If a specific game still fails to load after these steps, contact live chat with the game name and your browser/device details — it may be a temporary provider-side outage.

Deposits Not Credited

Card and e-wallet deposits process instantly under normal conditions. If your balance hasn’t updated after 10 minutes, your bank may have declined the transaction or applied a temporary hold. Check your bank statement first — if the charge appears but the balance is not updated, contact live chat immediately with the transaction amount and approximate time.

Responsible Gaming Tools

Deposit limits, loss limits, session time reminders and self-exclusion options are all available in Account > Responsible Gaming. These tools take effect immediately once set. If you need to self-exclude urgently, contact live chat and a member of our team can action it within minutes. See our Responsible Gaming page for full details.

Help Centre FAQs

How do I verify my account?

Go to Account > Verification and upload: (1) a valid photo ID (passport, national ID or driving licence), (2) a proof-of-address document dated within 3 months, and (3) proof of your payment method. Most verifications complete within 1 business hour.

My account has been locked. What do I do?

Accounts can be locked after multiple failed login attempts, a suspicious activity flag or a self-exclusion request. Contact live chat and we will guide you through the unlock process. If you requested self-exclusion, the lock is intentional and cannot be immediately reversed.

Can I change my registered email address?

Yes. Contact live chat or email [email protected] with your request. For security, we will ask you to verify your identity before changing core account details.

Is my personal and financial information safe?

Yes. All data is encrypted with 256-bit SSL in transit. Financial data is tokenised and never stored in plain text. We comply with applicable data-protection regulations and never sell personal data to third parties.

How do I close my account?

You can close your account at any time by contacting live chat or emailing [email protected]. Any remaining real cash balance will be refunded to your verified payment method before closure.

Do you support players in multiple languages?

Our live chat supports English natively, with Spanish, French and Greek also covered by dedicated agents. Additional languages are handled via a translation tool. Email support is available in English with responses in other languages on a best-effort basis.